See every customer.
Solve every problem.
AwareCX tracks customer experience across every account, location, and touchpoint. Catch problems early and resolve them with built-in ResolveCX ticketing.
Customer Pulse
LIVE FEED · ALL CUSTOMERS
ResolveCX module
Follow-up sent to Northgate about recent CSAT feedback.
CX Command Center
Last 30 daysNPS 72 · CSAT 82%
Based on 1,284 responses
62% Promoters · 14 Detractors
Rated 4–5 of 5
In selected period
of 1,284 responses
Recent Responses
Sarah Chen
Metro Services
James Miller
Peak Waste Mgmt
Emily Davis
Sunrise Properties
Dashboard
Metro Services
How likely are you to recommend us to a friend or colleague?
What is the primary reason for your score?
Powered by AwareCX
Survey View
Analytics
Jan 1 – Mar 31, 2026 · All surveys
842
Total Responses
612
NPS Responses
230
CSAT Responses
NPS & CSAT Trend
Results
AI Insights
Summary
Overall customer satisfaction is strong at NPS 72, driven primarily by on-time service delivery and responsive support teams. The main area for improvement is communication around schedule changes, cited by 23% of detractors.
Key Themes
Top Issues to Address
These insights were generated by AI and may not be fully accurate.
AI Insights
Built for service organizations that depend on customer trust.
Local and regional service providers
Understand how customers feel after installations, service calls, or support interactions. Identify problems early and improve retention.
Multi-location and property-based operators
Compare satisfaction across properties, locations, or regions. Quickly identify underperforming areas and focus operational attention.
Account-based and B2B service teams
Monitor client satisfaction continuously. Detect dissatisfaction before renewals and give account teams actionable insight.
Operational insight, not just survey results.
Professional, branded surveys
Deliver surveys using your logo, colors, and service identity. Increase response rates and reinforce trust.
Account, property, and location intelligence
View satisfaction scores where service is delivered. Understand performance at every operational level.
Detect dissatisfaction and trigger resolution workflows
Automatically flag at-risk responses and route them to your team via ResolveCX for closed-loop service recovery.
Closed-loop service recovery with ResolveCX
Assign, track, and resolve dissatisfied customer issues with built-in ticketing. Measure resolution time and ensure follow-through.
Fast onboarding with flexible data import
Import contacts via CSV or connect through API. Automatically organize customers by account or location.
Reporting designed for operational decisions
Track trends, identify patterns, and export reports that support leadership and operational reviews.
Secure team access and administrative control
Manage access by role and maintain data separation across teams and organizations.
From customer feedback to operational clarity in minutes.
Connect your customer data
Import contacts or integrate directly with your systems using the AwareCX API.
Send surveys automatically or on demand
Trigger surveys after key interactions or run scheduled measurement programs.
See where action is needed immediately
Track satisfaction trends, identify risk areas, and give teams clear direction.
Turn customer feedback into clear operational insight.
AwareCX analyzes written feedback to identify themes, surface emerging issues, and highlight areas that require attention.
These insights are generated by AI and should be reviewed for accuracy.
Playbooks for service-driven teams
Property Management · 6 min read
How to Schedule Automated Tenant Satisfaction Surveys
The four trigger moments, cadence guardrails, sample questions, and how to set it all up in AwareCX.
Start measuring customer satisfaction with operational precision.
No complex setup required.