Understand resident satisfaction across every property you manage.
AwareCX gives property management teams clear visibility into resident experience by property, portfolio, and interaction, so teams can act before issues escalate.
Built for multifamily operators, property managers, and build-to-rent communities.
CX Command Center
Last 30 daysNPS 72 · CSAT 82%
Based on 1,284 responses
62% Promoters · 14 Detractors
Rated 4–5 of 5
In selected period
of 1,284 responses
Recent Responses
Sarah Chen
Metro Services
James Miller
Peak Waste Mgmt
Emily Davis
Sunrise Properties
Analytics
Jan 1 – Mar 31, 2026 · All surveys
842
Total Responses
612
NPS Responses
230
CSAT Responses
NPS & CSAT Trend
Metro Services
How likely are you to recommend us to a friend or colleague?
What is the primary reason for your score?
Powered by AwareCX
AI Insights
Summary
Overall customer satisfaction is strong at NPS 72, driven primarily by on-time service delivery and responsive support teams. The main area for improvement is communication around schedule changes, cited by 23% of detractors.
Key Themes
Top Issues to Address
These insights were generated by AI and may not be fully accurate.
Resident experience drives retention and portfolio performance
Property management companies operate across dozens or hundreds of properties, each with unique residents, staff, and service dynamics. Without structured feedback, dissatisfaction stays hidden until lease renewal, when it's too late to act.
- Resident dissatisfaction often goes unreported until move-out
- Property-level service issues remain hidden from leadership
- Maintenance and leasing experiences vary across teams and sites
- No consistent system exists to measure resident satisfaction
Track resident satisfaction by property, portfolio, and community
AwareCX organizes feedback by property and account, giving your team a clear view of where resident experience is strong and where attention is needed.
- Property-level and portfolio-level satisfaction tracking
- Identify communities with declining satisfaction
- Compare performance across properties or regions
- Drill down into individual resident feedback
Analytics
Jan 1 – Mar 31, 2026 · All surveys
842
Total Responses
612
NPS Responses
230
CSAT Responses
NPS & CSAT Trend
Metro Services
How likely are you to recommend us to a friend or colleague?
What is the primary reason for your score?
Powered by AwareCX
Collect feedback automatically after maintenance, leasing, and move-in events
Trigger surveys at the moments that shape resident experience. AwareCX automates delivery so your team can focus on responding to results.
- Trigger surveys after maintenance requests or move-ins
- Schedule recurring satisfaction surveys
- Customize branding and messaging per property
- Control delivery timing and frequency
Surface resident feedback themes instantly with AI
AwareCX analyzes open-ended resident feedback at scale, identifying recurring themes and top issues so your team can prioritize improvements without reading every response.
- Automatic feedback summarization across properties
- Identification of recurring resident themes
- Highlight top maintenance and service issues
- Export reports for ownership and leadership review
AI Insights
Summary
Overall customer satisfaction is strong at NPS 72, driven primarily by on-time service delivery and responsive support teams. The main area for improvement is communication around schedule changes, cited by 23% of detractors.
Key Themes
Top Issues to Address
These insights were generated by AI and may not be fully accurate.
Core capabilities
Property-level satisfaction reporting
Automated survey delivery and scheduling
NPS, CSAT & CES measurement
ResolveCX service recovery
Trend tracking across communities
Exportable operational reports