Measure customer satisfaction after every service visit.
AwareCX helps home service businesses understand how technician performance, scheduling, and service quality impact customer satisfaction and repeat business.
Built for HVAC, plumbing, electrical, and general home service providers.
CX Command Center
Last 30 daysNPS 72 · CSAT 82%
Based on 1,284 responses
62% Promoters · 14 Detractors
Rated 4–5 of 5
In selected period
of 1,284 responses
Recent Responses
Sarah Chen
Metro Services
James Miller
Peak Waste Mgmt
Emily Davis
Sunrise Properties
Analytics
Jan 1 – Mar 31, 2026 · All surveys
842
Total Responses
612
NPS Responses
230
CSAT Responses
NPS & CSAT Trend
Metro Services
How likely are you to recommend us to a friend or colleague?
What is the primary reason for your score?
Powered by AwareCX
AI Insights
Summary
Overall customer satisfaction is strong at NPS 72, driven primarily by on-time service delivery and responsive support teams. The main area for improvement is communication around schedule changes, cited by 23% of detractors.
Key Themes
Top Issues to Address
These insights were generated by AI and may not be fully accurate.
Service quality visibility drives repeat business and referrals
Home service businesses depend on customer trust built one visit at a time. Service quality varies across technicians, job types, and locations. Without structured measurement, you can't identify what's working and where experience is falling short.
- Customer dissatisfaction often goes unreported until reviews appear online
- Service quality varies significantly across technicians and crews
- Leadership lacks visibility into field performance differences
- No structured system exists to measure post-service satisfaction
Track satisfaction across technicians, job types, and service areas
AwareCX organizes feedback by account and contact, giving your team clear insight into how service quality varies across your operation.
- Technician-level and account-level satisfaction tracking
- Identify service areas with declining customer sentiment
- Compare performance across teams or regions
- Drill down into individual customer feedback
Analytics
Jan 1 – Mar 31, 2026 · All surveys
842
Total Responses
612
NPS Responses
230
CSAT Responses
NPS & CSAT Trend
Metro Services
How likely are you to recommend us to a friend or colleague?
What is the primary reason for your score?
Powered by AwareCX
Capture feedback automatically after service calls and installations
Trigger surveys at completion of service visits. AwareCX automates delivery so you capture feedback while the experience is still fresh.
- Trigger surveys automatically via API after job completion
- Send surveys after installations, repairs, or maintenance visits
- Customize branding and messaging for your company
- Control delivery timing and follow-up frequency
Identify service trends and issues instantly with AI
AwareCX uses AI to analyze customer comments at scale, surfacing themes around technician performance, scheduling, and service quality so your team can act on what matters.
- Automatic summarization of customer feedback
- Identification of recurring service themes
- Highlight top issues affecting satisfaction
- Export reports for operations and leadership review
AI Insights
Summary
Overall customer satisfaction is strong at NPS 72, driven primarily by on-time service delivery and responsive support teams. The main area for improvement is communication around schedule changes, cited by 23% of detractors.
Key Themes
Top Issues to Address
These insights were generated by AI and may not be fully accurate.
Core capabilities
Customer and account-level satisfaction tracking
Automated post-service survey delivery
NPS, CSAT & CES measurement
ResolveCX service recovery
Performance trend reporting
Exportable operational reports