Build stronger customer relationships with satisfaction visibility.
AwareCX helps local service businesses understand how every interaction impacts customer loyalty — so you can improve service, increase repeat business, and grow through referrals.
Built for cleaning services, landscaping, pest control, and local service providers.
CX Command Center
Last 30 daysNPS 72 · CSAT 82%
Based on 1,284 responses
62% Promoters · 14 Detractors
Rated 4–5 of 5
In selected period
of 1,284 responses
Recent Responses
Sarah Chen
Metro Services
James Miller
Peak Waste Mgmt
Emily Davis
Sunrise Properties
Analytics
Jan 1 – Mar 31, 2026 · All surveys
842
Total Responses
612
NPS Responses
230
CSAT Responses
NPS & CSAT Trend
Metro Services
How likely are you to recommend us to a friend or colleague?
What is the primary reason for your score?
Powered by AwareCX
AI Insights
Summary
Overall customer satisfaction is strong at NPS 72, driven primarily by on-time service delivery and responsive support teams. The main area for improvement is communication around schedule changes, cited by 23% of detractors.
Key Themes
Top Issues to Address
These insights were generated by AI and may not be fully accurate.
Customer loyalty is the foundation of local service growth
Local service businesses grow through repeat customers and referrals. But without structured feedback, you're relying on assumptions about service quality. Issues stay hidden until customers leave — or leave a negative review.
- Customer dissatisfaction often surfaces only through online reviews
- Service quality varies across staff, locations, and job types
- There's no consistent way to measure customer experience
- Improvement opportunities are missed without structured feedback
See satisfaction across customers, locations, and service types
AwareCX organizes feedback by account and contact, giving you a clear picture of where your service excels and where it needs attention.
- Customer-level and location-level satisfaction tracking
- Identify accounts with declining satisfaction
- Compare performance across service teams or areas
- Drill down into individual customer feedback
Analytics
Jan 1 – Mar 31, 2026 · All surveys
842
Total Responses
612
NPS Responses
230
CSAT Responses
NPS & CSAT Trend
Metro Services
How likely are you to recommend us to a friend or colleague?
What is the primary reason for your score?
Powered by AwareCX
Collect feedback automatically after every service interaction
Trigger surveys after completed jobs, recurring services, or customer milestones. AwareCX automates delivery so you consistently capture customer sentiment.
- Trigger surveys automatically via API or scheduling
- Send surveys after completed jobs or recurring visits
- Customize branding and messaging for your business
- Control survey timing and follow-up cadence
Spot service trends and customer concerns with AI analysis
AwareCX uses AI to analyze customer feedback at scale, identifying recurring themes and top issues so you can focus improvement efforts where they matter most.
- Automatic summarization of customer comments
- Identification of recurring service themes
- Highlight top concerns affecting customer loyalty
- Export insights for team meetings and planning
AI Insights
Summary
Overall customer satisfaction is strong at NPS 72, driven primarily by on-time service delivery and responsive support teams. The main area for improvement is communication around schedule changes, cited by 23% of detractors.
Key Themes
Top Issues to Address
These insights were generated by AI and may not be fully accurate.
Core capabilities
Customer and account-level reporting
Automated survey delivery and scheduling
NPS, CSAT & CES measurement
ResolveCX service recovery
Trend tracking and performance monitoring
Exportable reports for operations review