Customer satisfaction visibility for internet service providers.
Measure customer sentiment after installs, outages, and support interactions. Identify service issues early and improve retention across properties, regions, and service areas.
Built for fiber, fixed wireless, and multi-dwelling unit internet providers.
CX Command Center
Last 30 daysNPS 72 · CSAT 82%
Based on 1,284 responses
62% Promoters · 14 Detractors
Rated 4–5 of 5
In selected period
of 1,284 responses
Recent Responses
Sarah Chen
Metro Services
James Miller
Peak Waste Mgmt
Emily Davis
Sunrise Properties
Analytics
Jan 1 – Mar 31, 2026 · All surveys
842
Total Responses
612
NPS Responses
230
CSAT Responses
NPS & CSAT Trend
Metro Services
How likely are you to recommend us to a friend or colleague?
What is the primary reason for your score?
Powered by AwareCX
AI Insights
Summary
Overall customer satisfaction is strong at NPS 72, driven primarily by on-time service delivery and responsive support teams. The main area for improvement is communication around schedule changes, cited by 23% of detractors.
Key Themes
Top Issues to Address
These insights were generated by AI and may not be fully accurate.
Operational visibility is critical for service providers
Internet service providers operate at scale across diverse geographies, properties, and service tiers. Customer experience varies significantly by technician, location, and interaction type. Without structured measurement, dissatisfaction compounds silently — and churn follows.
- Customer dissatisfaction often goes unreported until churn occurs
- Service quality varies across technicians, properties, or regions
- Leadership lacks visibility into which areas need attention
- Feedback is fragmented across support channels
See customer satisfaction across properties, regions, and accounts
AwareCX organizes feedback by account and location, giving your team clear visibility into where customer experience is strong and where intervention is needed.
- Property-level and account-level satisfaction tracking
- Identify service areas with declining satisfaction
- Compare performance across regions or teams
- Drill down into individual customer feedback
Analytics
Jan 1 – Mar 31, 2026 · All surveys
842
Total Responses
612
NPS Responses
230
CSAT Responses
NPS & CSAT Trend
Metro Services
How likely are you to recommend us to a friend or colleague?
What is the primary reason for your score?
Powered by AwareCX
Capture feedback automatically after installs, outages, or support interactions
Trigger surveys at the moments that matter most. AwareCX automates survey delivery so your team can focus on acting on results, not managing campaigns.
- Trigger surveys automatically via API
- Send surveys after installs, service calls, or key events
- Customize branding, colors, and messaging
- Control delivery timing and frequency
Understand customer feedback instantly with AI-generated insights
AwareCX uses AI to analyze open-ended feedback at scale. Identify recurring themes, surface top issues, and generate leadership-ready summaries without manual review.
- Automatic feedback summarization
- Identification of recurring themes
- Highlight top operational issues
- Export reports for leadership review
AI Insights
Summary
Overall customer satisfaction is strong at NPS 72, driven primarily by on-time service delivery and responsive support teams. The main area for improvement is communication around schedule changes, cited by 23% of detractors.
Key Themes
Top Issues to Address
These insights were generated by AI and may not be fully accurate.
Core capabilities
Account and location-level reporting
Automated survey delivery via API
NPS, CSAT & CES measurement
ResolveCX service recovery
Trend tracking and performance monitoring
Exportable operational reports