Ready-to-use tenant survey templates for the four moments that matter most: move-in, maintenance, mid-lease, and renewal. Each template is paired with the right metric (CSAT, CES, or NPS) and includes optional follow-up questions you can drop straight into the AwareCX survey builder.
CSAT · 1-5 · sent 14 days after lease start
Move-in experience
Primary question
How would you rate your overall move-in experience?
Follow-up questions
- Was your unit in the condition you expected on move-in day?
- How easy was it to get keys, parking permits, and building access set up?
- How would you rate the move-in communication you received from our team?
- Is there anything we should fix before another tenant moves in? (open)
CES · 1-7 · sent 24 hours after work order closed
Maintenance resolution
Primary question
It was easy to get my maintenance request resolved.
Follow-up questions
- How would you rate the technician's professionalism?
- Was the work completed in a reasonable timeframe?
- Did the issue come back after the visit? (yes/no)
- Anything we could have done better? (open)
NPS · 0-10 · sent every 6-12 months
Mid-lease pulse
Primary question
How likely are you to recommend [Property] to a friend or colleague?
Follow-up questions
- What's the main reason for your score? (open)
- If we could fix one thing about your experience, what should it be? (open)
- How would you rate communication from the property team?
NPS + intent · sent 60-90 days before lease end
Renewal decision window
Primary question
How likely are you to recommend [Property] to a friend or colleague?
Follow-up questions
- How likely are you to renew your lease? (1-5)
- What's the single biggest factor in your renewal decision? (open)
- What would make renewing an obvious choice for you? (open)
CSAT + open feedback · sent within 7 days of move-out
Move-out exit survey
Primary question
How would you rate your overall experience living with us?
Follow-up questions
- What's the main reason you decided to move out? (open)
- How easy was the move-out process? (1-5)
- Would you live with us again in the future? (yes/no)
- What could we have done to keep you as a resident? (open)